At Epiphany Hair Care, your satisfaction matters to us. We take pride in the quality of our products and want you to shop with confidence.

If your purchase doesn't meet your expectations, we're here to help with a straightforward and transparent return process.

30-Day Return Policy

We accept eligible returns for a refund or exchange within 30 calendar days of delivery.

To qualify for a return, products must meet the following conditions:

• Be in their original, new, unused, and unaltered condition.

• Be returned with their original packaging and any included accessories.

• Include proof of purchase or an order number.

• Not be a custom-made, special-order, or explicitly non-returnable item.

For hygiene and product safety reasons, opened or used haircare products are not eligible for standard returns, unless they arrive damaged, defective, or incorrect.

How to Request a Return

To initiate a return, please contact our customer service team within 30 days of receiving your order.

Email: ceo@epiphanyworldwide.com
WhatsApp: +1 (786) 438-3811

Please include:

• Your order number.

• The product you wish to return.

• The reason for your return.

Our team will review your request and provide return instructions.

Please contact us before sending any products back. Unauthorized returns may not be accepted.

Return Shipping & Restocking Fees

For standard returns, including changes of mind or products ordered by mistake:

• Return shipping costs are the customer's responsibility.

• A 15% restocking fee applies to eligible standard returns.

• Original shipping charges are non-refundable unless the return results from an error on our part.

If your return is due to a damaged, defective, or incorrect product, Epiphany Hair Care will cover the reasonable return shipping costs and waive the restocking fee.

Damaged, Defective, or Incorrect Products

We carefully inspect and package our products before shipping. However, if something arrives damaged, defective, or different from what you ordered, we want to make it right.

Please contact us as soon as possible after delivery at:

Email: ceo@epiphanyworldwide.com
WhatsApp: +1 (786) 438-3811

Include your order number, a description of the issue, and photographs when available.

Once the issue is verified, we will offer an appropriate replacement or a full refund, including applicable original shipping charges.

No restocking fee will apply to returns resulting from our error or a verified product defect.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval.

For standard returns, applicable restocking fees and non-refundable shipping charges will be deducted from the refund amount.

Please note that your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

Exchanges

We accept exchanges for eligible products within 30 calendar days of delivery, provided they meet the return eligibility requirements.

For exchanges requested due to personal preference or ordering mistakes, the customer is responsible for applicable shipping costs and the standard restocking fee.

If an exchange is necessary because of a defective, damaged, or incorrect item, we will arrange an appropriate replacement at no additional cost.

Non-Returnable Items

The following items are not eligible for standard returns:

• Opened, used, or altered haircare products.

• Products damaged through misuse or improper handling.

• Custom-made or special-order products.

• Items explicitly identified as final sale or non-returnable at the time of purchase.

These exclusions do not limit any rights customers may have regarding defective, damaged, or incorrectly supplied products.

Questions? We're Here to Help.

Our team is committed to making your experience with Epiphany Hair Care a positive one.

For questions about returns, refunds, or exchanges, please contact us:

Email: ceo@epiphanyworldwide.com
WhatsApp: +1 (786) 438-3811
Website: https://epiphanyworldwide.com

Thank you for choosing Epiphany Hair Care.

Professional care. Confidence in every purchase.