Returns & Refund Policy | Epiphany Hair Care


At Epiphany, we want you to love every product you receive. If something isn't right, we're here to make it easy.

Return Eligibility

We accept returns for exchange or refund within 7 calendar days of product delivery. After 7 calendar days, at our sole discretion, we will offer an exchange or store credit only.

To be eligible for a return, items must be in new, unaltered, and unused condition, meaning:

  • No signs of wear or damage of any kind
  • Returned within 7 calendar days of the delivery date
  • Not a special order or custom order
  • Not marked as non-returnable in the product description

How to Initiate a Return

To start a return, please contact us within 7 days of receiving your order:

All returns must include the original proof of purchase. Items returned after 7 days or without prior contact will not be eligible for a refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at ceo@epiphanyworldwide.com or via WhatsApp at +1 (786) 438-3811. Defective items or items incorrectly sent by us will qualify for a full store credit or cash refund.

Refund Process

All refunds are subject to inspection of the returned item(s) upon receipt. Once approved, refunds will be processed promptly.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Contact Us

For any questions about your return or refund don't hesitate to reach out:

RETURNS AND REFUNDS